file: heathpts.txt updated October 27, 1994

Heathkit parts:

It took me several phone calls and transfers to get a direct phone number
for Heathkit parts. Let me share this with you all.

Heath Order Desk
P. O. Box 1288
Benton Harbor, MI 49023-1288
Tel: 616-925-5899
and: 616-925-4914 (Technical information)

Asked recently if Heath was still providing 10-meter-modification
information for the SB-1000 linear amplifier, I did some research
via telephone and learned that technical consultation on Heath
products over 1 year old--that is, out of warranty--will cost you
$5 for the first 5 minutes and 75 cents per each additional 
minute. "Have your VISA or MasterCard ready."
 
I got this by stepping through the telephone tree accessible
through Heath's "Technical Consultants" number (616-925-4914,
Mon-Fri 8A-4:30P ET). I got this number from the recent Heath 
catalog with a cover sheet headlined "Heath Alive and Well--Shifts 
Business Focus from Kits to Education." Other phone numbers and 
info of possible use in that catalog include
 
"order by phone 24 hours a day" 800-253-0570 (Mon-Fri 8A-5P ET 
to check on an order already placed)
 
"...by fax...." 616-925-4876
 
"...by mail" P. O. Box 8589, Benton Harbor MI 49023
 
"...through CompuServe..." "FREE CONNECT TIME for Heath shoppers. 
Place your order right from your computer. Type GO HTH at any ! or
OK prompt for instant viewing of the Heath online catalog."
 
Customer service, Mon-Fri, 8A-5P ET 800-253-5700 "to check on an 
order already placed or for answers to questions about returns and 
exchanges"
 
Parts Replacement and Service Mon-Fri 8A-5P ET 800-253-0570 
("please have the part number ready when you call. To inquire 
about product service,, call 616-925-3273, Mon-Fri 8A-4:30P ET")
 
Catalog subscription: "To order a FREE Heath Catalog, 800-44- 
HEATH 24 hours day 7 days a week."

                        *    *    *

Bill Johnson, president of Heath Company, elsewhere on that cover 
sheet: "I think our kits are going to be missed out there and I 
know we're going to miss making and selling them. But there's a 
time for all things in this world, and the time for electronics 
kits is over--at least for now. But who knows? Maybe they'll come 
back--like rock 'n' roll or skinny ties."
 

info de KA1CV  (Updated 10/27/94 de KC1SX)
--------------------------------------------------------------------------

Heathkit repairs can be made by:

RTO Electronics
4166 Maple Street
Berrien Springs, MI 49103
Tel: (616) 473-3201

  Rubber belt "O" rings for Heath Driver Preselector controls are 
available for $1.50 each from W3NWS @ Tel: (215) 539-6328

  The final transistors (Heath Part Number 417-973) for the Heath 
HW-5400 (Q1206 and Q1207) are MRF-454 transistors.  The drivers 
(Heath Part Number 417-972)  for this radio (Q1203 and Q1204) are 
still available from Heath (as of 7-1-93) at $15.75 each.  The 
pre-drivers (Heath Part Number 417-971) Q1201 and Q1202 are still 
available from Heath at $6.30 each.  When Heath's stock is 
depleted, the numbers for the Drivers and pre-drivers will be 
released to the public.

 
The members and HQ staff would like to thank the following people for
their contributions to this information file:

KA1CV
WJ1Z

Send any additional information or changes to mtracy@arrl.org. 

73 from ARRL HQ.

